Ecommerce Management
eCommerce Management Services to best optimize your platform. From customer care to retail intelligence services, through tax management.
eCommerce e Marketplace Management
Coordinating the management of the store, there is a Store Manager assigned to each project. Through a continuous communication with the customer, the Store manager develops a strategy to achieve business goals.
The Store Manager, ensuring the smooth running of the store operations and the satisfaction of the final customers, is the single point of contact for all the project partners.
The launch of the product in various channels is organized via the editorial plan based on sales data and local opportunities for each country.
We offer a special Retail Intelligence service to discover new sales opportunities through market penetration and optimizing your merchandise strategy through product promotion, reassortment strategy, product and brand placement, digital marketing projects.
Customer Care
Eurostep staffs a dedicated in-house multi-language and multi-channel customer service team, that offers a first support level and escalation team.
For every project a strong connection with the products, customers identity, history and brand values is recreated to offer the users a consistent and unique brand experience.
Customer Centric approach
After the project goes live we continue our relationship with the client always using a Customer Centric approach. Our goal is always to optimize your ecommerce experience.
Cash Collecting, Billing & Invoicing
To add value to each stage of the Customer experience we perform cash collecting globally that allows the customization of the customer’s buying experience for each local market resulting in a conversion rate improvement.
More than 150 methods of collection and the most advanced anti-fraud systems.
International eCommerce Management
We take care of every fiscal aspect for national and international sales differentiated by country and currency, following local tax requirements.
The entire activity is accompanied by a real-time reporting activity for all reference areas.
- Multichannel Payment
- Full Risk Management
- Conversion Increase
- Reports
Some of our collaborations
Order Management
When orders become too many to handle, you may have to face significant investments and complex IT system integrations, along with deep commitment and consistent efforts from your management team.
Eurostep assists you in activating multichannel orders management, with integrated BI and Customer Single View through Eurostep EMMA. Use a stable and scalable management platform without high costs and long implementation deadlines.
Our dedicated management team will easily and professionally manage complex third-party integrations.
Eurostep has a vast experience in working with a wide range of clients from various fields, enabling simplified implementations within our robust software. We are able to take complete control and customize your order management process specifically for your company.
Shipping, Tracking & Returns Management
We guarantee the storage and distribution of your products in Europe, Asia and the United States, offering the best deals for the order processing and return management according to the needs defined by the market in our 4 centers in Italy, USA, Hong Kong and Japan.
We offer value-added services that will allow your brand to stand out and create a unique engagement experience for the users, through product customization, gift message, customized packaging.
The delivery process to the end customer is tracked thanks to the integration of our order management systems for both standard and express shipping (next day or overnight).
Returns management is a critical aspect of the ecommerce process. Eurostep offers complete solutions to manage returns efficiently, ensuring customer satisfaction and product recovery.
Learn more about Ecommerce Management
Customized projects for you
Eurostep specializes in creating customized ecommerce solutions to meet the specific needs of your business. We work collaboratively with our clients to thoroughly understand their requirements and provide tailored solutions that enhance operational efficiency and customer experience.
