ecommerce

Store Management

  • Store Management & Operations

    Store Management & Operations

Coordinating the management of the store, there is a Store Manager assigned to each project. Through a continuous communication with the customer, the Store manager develops a strategy to achieve business goals. 

  • Operational

    Operational

The Store Manager, ensuring the smooth running of the store operations and the satisfaction of the final customers, is the single point of contact for all the project partners.

  • Strategic

    Strategic

The launch of the product in various channels is organized via the editorial plan based on sales data and local opportunities for each country. 

We offer a special Retail Intelligence service to discover new sales opportunities through market penetration and optimizing your merchandise strategy through product promotion, reassortment strategy, product and brand placement, digital marketing projects.

post sales

Customer Care

  • multi-language Customer care

    multi-language Customer care

Eurostep staffs a dedicated in-house multi-language and multi-channel customer service team, that offers a first support level and escalation team.

  • Brand Identity

    Brand Identity

For every project a strong connection with the products, customers identity, history and brand values is recreated to offer the users a consistent and unique brand experience.

Customer Centric approach

After project go live we continue our relationship with the client always using a Customer Centric approach. Our goal is always to optimize your ecommerce experience.

Customer experience

Cash Collecting, Billing & Invoicing

  • Cash Collecting

    Cash Collecting

To add value to each stage of the Customer experience we perform cash collecting globally  that allows the customization of the customer’s buying experience for each local market resulting in a conversion rate improvement.

  • anti-fraud systems

    anti-fraud systems

More than 150 methods of collection and the most advanced anti-fraud systems.

tax documents

Internationalization

  • Tax documents

    Tax documents

We take care of every fiscal aspect for national and international sales differentiated by country and currency, following local tax requirements. The entire activity is accompanied by a real-time reporting activity for all reference areas.

  • Multichannel Payment
  • Full Risk Management
  • Conversion Increase
  • Reports

Collaborations

ordini Omnicanale

Order Management

  • System integration

    System integration

Quando gli ordini diventano troppi da gestire, potresti dover affrontare ingenti investimenti e complesse integrazioni tra sistemi IT, con un impegno profondo per le risoHaving too many orders to handle, you may face impressive investments, complex IT systems integration together with profound efforts and consistent team assistance.rse del tuo team di gestione.

  • Omnicanale orders management

    Omnicanale orders management

Eurostep assists you in activating Omnicanale orders management, with integrated BI and Customer Single View through Eurostep EMMA. Use a stable and scalable management platform without high costs and long implementation deadlines.

  • dedicated order management team

    dedicated order management team

Our dedicated management team will easily and professionally manage complex third-party integrations. Eurostep has a vast experience in working with a wide range of clients from various fields, enabling simplified implementations within our robust software. We are able to take complete control and customize your order management process specifically for your company.

Logistics

Shipping, Tracking & Returns

  • Logistics

    Logistics

We guarantee the storage and distribution of your products in Europe, Asia and the United States, offering the best deals for the order processing and return management according to the needs defined by the market in our 4 centers in Italy, USA, Hong Kong and Japan.

We offer value-added services that will allow your brand to stand out and create a unique engagement experience for the users, through product customization, gift message, customized packaging.

  • Shipping & Tracking

    Shipping & Tracking

The delivery process to the end customer is tracked thanks to the integration of our order management systems for both standard and express shipping (next day or overnight).

  • Returns management

    Returns management

Returns management is a critical aspect of the ecommerce process. Eurostep offers complete solutions to manage returns efficiently, ensuring customer satisfaction and product recovery.

Customized projects for you

Eurostep specializes in creating customized ecommerce solutions to meet the specific needs of your business. We work collaboratively with our clients to thoroughly understand their requirements and provide tailored solutions that enhance operational efficiency and customer experience.

Do you have any questions?

We are always looking for new opportunities that inspire and challenge us to create great work. Tell us your story, we’re here for you!

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